The era of data-on-demand services: Delivering comprehensive end-to-end customer experiences

EXLUSIVE PANEL:

WATCH ON DEMAND

Capacity Middle East 2021 is the unrivalled opportunity for the telecom industry leaders to network and share expertises. The event unites regional and global communications leaders in the Middle East, it is an ideal place to share knowledge on:

ICT Infrastructure

Innovation in 2021

Regional Keynotes

Messaging & SMS



Datacloud spotlight

Subsea Spotlight

Delivery & Inclusion

E-gaming



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HOW TO WATCH

THE FULL SESSION

Click the link below and go to the resistration page.

In Registration Details under Registration Type pick - Online Conference sessions only. It's a FREE pass.

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Once you register, click the link below to directly go to our panel session recording.

We are Bronze Sponsors of

the Capacity Middle East 2021

NETWORKING

Capacity Middle East 2021 will offer the opportunity for small, safe and intimate customer receptions on site in ambient surroundings as well as virtual platform for 1-2-1 conferences.


Meet us between 18 and 19 May in Dubai or anytime online if you want to discuss how to adapt to changing customer needs and how to successfully go through the digital transformation process just like our new partner Expereo, the world’s largest provider of managed networks, SD-WAN, and Cloud connectivity solutions.






Our consultants at the event:

Elliot Nuttall

Domenico Coppolaro

Piotr Pańczak

Will be available for you to get better understanding of:

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Business Development Leader

Business Development Advisor

Customer Executive


Ethan Lawlor

Business Development Advisor

What your company is looking to achieve

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PANEL DISCUSSION

RECORDING

Enxoo and CGS are Bronze Sponsors of this exciting event!

As Bronze Sponsors, we invite you to watch an exclusive session titled:

The era of data-on-demand services: Delivering comprehensive end-to-end customer experiences

In this session, we discussed the business implications for telcos adopting and deploying Connectivity and Data-on-Demand services, the impact of these market dynamics, and how to deliver comprehensive end-to-end customer experiences.

On behalf of Enxoo and CSG, bronze sponsors of this year's Capacity Middle East conference, I invite you to watch an exclusive panel session "The Era of Data-On-Demand: Delivering End-to-End Customer Experience" available on demand.

If you do not have access register for the Capacity Europe event with the guides above

SPEAKERS

Chief Commercial Officer, Expereo

BIO

Product Director, Digital Wholesale, CSG

BIO

Moderator

Finn Kornbo

Sander Barens

Vice President of ME & LE Segment, DU

Abou Moustafa

BIO

Matthew Whalley

Director, Ilex Content Strategies

Chief Business Development Officer, IX Telecom

Ts. Taufiq Hussien

Chief Commercial Officer, Enxoo

Artur Ostrowski

BIO
BIO
BIO

ABOUT OUR

PANEL DISCUSSION

During the discussion the panelists have been challenged the following questions:

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What are the drivers shaping customer expectations of their network service providers?

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What role does OSS/BSS need to play in delivering SD-WAN or any on-demand connectivity service?

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What challenges do telcos face in delivering cohesive and consistent customer experiences in the era of data-on-demand?

How do you see data-on-demand services evolving in the future?

If you do not have access register for the Capacity Europe event with the guides above

BLOG

Read Enxoo's series of articles about building a comprehensive Customer Experience and more insightful materials:

Customer Experience Challenges 2021

Read now

Lead generation – 1st touch of building a positive customer experience

Read now

The Benefits of Digitization

the Telecom’s Sales

Process

Read now

Revenue management – sitting on a gold mine

How to make remote-working more productive and engaging?

Read now

EPISODE 1

EPISODE 2

EPISODE 3

How to improve the customer experience with an effective order management process?

Read now
Read now

EPISODE 4

EPISODE 5

Finn Kornbo

Finn is Director of Product Management for CSG’s Digital Wholesale suite with global responsibilities. In this role he leads the strategy and product directions for CSG’s wholesale offerings for the Carrier and Service Provider market.


As an expert in digital wholesale Finn regularly speaks at conferences around the globe on subjects ranging from trading, settlement, routing, antifraud to service assurance. Finn is also a member of several industry forums such as the GSMA, I3Forum, GSC and GLF/CBAN blockchain workgroup.


With over 20 years’ experience in the high-tech business, prior to joining CSG, Finn held Product Management positions at Ericsson and Nortel Networks. He is also the co-founder of a routing optimization business acquired by Intec Telecoms, now CSG.

Product Director, Digital Wholesale,

CSG

Biographies of Panelists

Abou Moustafa has a track record of driving long-term sustainable growth across innovative technology and telecoms businesses. With two decades of experience, he has a proven ability to define and deliver sales and marketing strategies that deliver results.


Abou joined du in 2014 as Vice President of Managed Services and Business Solutions and has since expanded his responsibilities to include Enterprise fixed, Broadcast as well as datamena. With his support and vision, datamena has grown from a regional hub for the MENA region to a global ecosystem of world-class partners. Abou has been a driver for its international expansion and helped to position datamena as a global brand.


Abou was been named in Capacity’s Power 100 in both 2019 and 2020. The Power 100 features the 100 most powerful and influential people in the wholesale telecommunications sector. In the listing he is recognised for the work he has done in his leadership role within datamena.


Prior to joining du, Abou held the position of Head of International Sales at Vodafone. In this role he was responsible for leading sales and business development, creating and implementing strategies and translating global objectives into innovation.


Abou holds a Master of Science Degree in Communication Science and a Bachelor of Science in Communication Engineering – Telecoms and Electronics, from the University of Helwan in Egypt.

Abou Moustafa

Vice President of ME & LE Segment, DU

After joining Expereo 11 years ago and setting up the first international Expereo office in Singapore back in 2008, Sander now works out of the HQ in Amsterdam as the Chief Commercial Officer.


His team is spread out globally across 5 offices. Before joining Expereo Sander worked out of Australia for BT Global Services and Infonet Services Corp. His telecom career started in 1997 with Unisource Business Services and AT&T Unisource in Europe. Nice to know fact: before Sander went into telecom he was a helicopter pilot.

Sander Barens

Chief Commercial Officer, Expereo

Ts. Taufiq Hussien is a returning expert from the USA under the Malaysian Talent Corporation Returning Expert programme back in 2014. He received his education from the Case Western Reserve University, Cleveland Ohio and MBA from the Jack Welch Management Institute by Strayer University, USA.


Taufiq has invested in IX Global Services as part of the IX Telecom group focusing on internet connectivity and managed services. During his stint at IX Telecom, he has handled a few portfolios including the Chief Marketing Officer and Chief Business Development Officer (current), leading international and domestic businesses.


IX Telecom has positioned itself as the Gateway to the South East Asian market for connectivity, managed internet and network services.

Ts. Taufiq Hussien

Chief Business Development Officer, IX Telecom

Artur has many years of general management and sales experience in an international environment predominantly within the telecommunications industry. Prior to joining Enxoo, Artur worked at T-mobile as a Chief Commercial Officer responsible for the B2B market in Poland, and before that, held different positions at GTS Central Europe incl. Senior Vice President of Infrastructure Services, Head of Marketing and Head of International Wholesale.


Between 2000 and 2009, Artur spent 10 years at TeliaSonera International Carrier where he was managing regional operations for West Europe, Central & Eastern Europe as well as Asia.In his career, Artur played instrumental roles in conducting a transformation and restructuring telecommunication operations in multiple countries and regions.


Artur has also driven a number of M&A activities successfully acquiring and integrating infrastructure operators in various markets.


Artur holds a master's degree in Management from Warsaw University and later obtained an Executive MBA from Warsaw University of Technology. Artur attended a number of executive programs including those at Stanford University, IMD and London Business School.

Artur Ostrowski

Chief Commercial Officer, Enxoo

Matthew Whalley is director and co-founder of Ilex Content Strategies, a global B2B marketing & communications agency.


Ilex Content Strategies enables B2B technology and telecom companies to communicate innovation, create momentum and grow.


Before founding Ilex, Matthew was European Technology Content Director at Edelman, the world’s largest Public Relations agency, and Editor of Capacity magazine. Throughout his career, he has served a diverse set of clients including Epsilon, Samsung, Motorola, HP, Juniper Networks, Tata Communications, PCCW Global, Orange Business Services, IBM i2 as well as many others.

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Matthew Whalley

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