Join Enxoo, Telia Carrier and Sandler Training on an amazing virtual journey to:

How technology trends are revolutionizing the Telco Customer Journey?

WHEN: Wednesday, April 22, 2020

10:00 – 11:00 AM CEST


learn how to tackle the technological challenges your business faces, and how to turn them into great opportunities


discover how digital transformation affects the paths that the customers travel


uncover the key to great customer experience across all touchpoints

Get inspiration and ideas from experts who know how to make the customer journey more transparent and easy to act on


Win one of Enxoo’s courses on Salesforce®-based solutions for telecoms!


Receive Sandler Research Center’s benchmarking survey “The Client Experience”

WHY ATTEND THE CUSTOMER JOURNEY WEBINAR?

Bartek Posmyk

Managing Director of the Corporate Accounts EMEA Sandler Training

Chief Evangelist

Telia Carrier

Mattias Fridström

MEET OUR HOSTS

Artur Ostrowski

Chief Commercial Officer

Enxoo

Monika Glibowska

Marketing Consultant

Enxoo

BIO
BIO
BIO

CUSTOMER JOURNEY WEBINAR SERIES

6 insightful webinars

7 useful freebies

8 Speakers (and counting!)

50 minutes of tips on how to unleash your business potential and get the most of your organization’s resources

Beata Niklas

Business Development Director of the Corporate Accounts EMEA Sandler Training

BIO

WEBINAR PARTNERS

WEBINAR ORGANIZER

For 30 years, we have been helping companies all over the world:


- To create an efficient customer journey process

- To build successful sales teams

- To achieve high and sustainable profits


Our proven process (Assess – Develop – Succeed – Repeat) keeps clients focused on innovating and adding value in a changing market environment.


400 Consultants in 30 countries speaking 17 languages can support your company as well.www.sandler.com


Corporate Accounts contact: [email protected] [email protected]

Telia Carrier is a fully owned subsidiary of Telia Company. We started building our network in 1993, when our Autonomous System, AS1299, was allocated.


Unlike most of our competitors, we’ve grown organically ever since. Our network now stretches 67,000 kms across Europe, the US and Asia and lets you connect directly to more than 2,000 wholesale customers in more than 120 countries. AS1299 is currently the #1 ranked global IP backbone and with more than 450 local access partners around the world, we are the backbone of your business, wherever you are.

Enxoo provides digital transformation solutions based on Salesforce® technology and dedicated to selected industries: telecommunications and HR.


Enxoo extends the standard Salesforce® CRM functionality with:

- industry-specific customer functionalities

- data models

- business processes


Our industry approach significantly:

- reduces time

- minimizes the risk of failure

- improves the quality of the implementation


Moreover, Enxoo’s solutions excel at streamlining the quote-to-cash process.


As a result, our customers increase the efficiency of marketing, sales and customer service by at least 30%. Enxoo is one of the largest and fastest developing independent Salesforce® Partners in Europe.


Visit: www.enxoo.com

With over 20 years in the telecommunications industry, Mattias Fridström can be considered a veteran – but his enthusiasm hasn’t faded.


Mattias combines expert knowledge with anecdotes from behind the scenes and deep insight into the networked economy: What are the challenges of tomorrow for network providers? How can we meet ever-increasing traffic demand and customer quality expectations within the same cost frame?


Mattias holds an MSc in Electrical Engineering from the University of Wollongong, Australia. Since joining Telia in 1996, he has worked in a number of senior roles within Telia Carrier and most recently as CTO. Since July 2016 he is Telia Carriers Chief Evangelist.

Mattias Fridström

Chief Evangelist

Telia Carrier

Managing Director of the Corporate Accounts EMEA Sandler Training

Bartek Posmyk

Bartek has worked with specialists and professionals, who… often do not particularly like to sell. His clients come from the engineering, banking, consulting and high-tech industries. He has been involved in designing sales performance systems that enable users to maintain effectiveness in virtual business environment.


Working with Sandler for the last 14 years he has run some of the largest Sandler programs and has taught the Sandler approach to 3700 students so far. He also became an advisor to the MIT Enterprise Foundation helping the start-ups from energy, high-tech and fintech areas to improve their business development proficiency.


Today, Bartek is the Managing Director of the Corporate Accounts EMEA office in Amsterdam, the Netherlands. He develops a network of Sandler experts in Europe and coordinates large corporate projects. He specializes in cross-cultural business ventures, leveraging his European and American educational and professional experience.

Artur Ostrowski

Chief Commercial Officer

Enxoo

Artur has many years of general management and sales experience in an international environment predominantly within the telecommunications industry. Prior to joining Enxoo, Artur worked at T-mobile as a Chief Commercial Officer responsible for the B2B market in Poland, and before that, held different positions at GTS Central Europe incl. Senior Vice President of Infrastructure Services, Head of Marketing and Head of International Wholesale.


Between 2000 and 2009, Artur spent 10 years at TeliaSonera International Carrier where he was managing regional operations for West Europe, Central & Eastern Europe as well as Asia.


In his career, Artur played instrumental roles in conducting a transformation and restructuring telecommunication operations in multiple countries and regions. Artur has also driven a number of M&A activities successfully acquiring and integrating infrastructure operators in various markets.


Artur holds a master's degree in Management from Warsaw University and later obtained an Executive MBA from Warsaw University of Technology. Artur attended a number of executive programs including those at Stanford University, IMD and London Business School.

An experienced sales director and a consultant with a reliable B2B sales background based onover 15 years of work for multinational companies (telecommunications & IT). A good team leader and strategy creator. Enthusiastic and full of energy which makes her able to engage teams into achieving better results. Passionate about new technologies applications, results improvement, business simplicity and building sustainable “zero-waste” companies.


Main fields of expertise: customer journey design, digital transformation (CRM, chatbots, process automation), business consulting, sales teams’ development.

Beata Niklas

Business Development Director of the Corporate Accounts EMEA Sandler Training

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